Privacy Policy

Thank you for visiting our website. Family Friendly Escapes respects the privacy of our customers’ and any individual who may visit our site and we are committed to keeping any information relating to them confidential. Our privacy policy explains how we may collect and use information about you. It also outlines the security measures we take in order to protect your privacy.

The term ‘Family Friendly Escape’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 93 Robertson Quay, 09-01 RiverGate, Singapore 238255. Our company registration number is 53168538A and is registered in Singapore. The term ‘you’ refers to the user or viewer of our website.

The Information we collect

We collect information from you when you enquire about rental availability, place a booking to rent a villa, subscribe to a newsletter and fill out any forms or surveys.

We collect your name, email address, mailing address, phone number or credit card information and your requests for your holiday.

We may also collect non-personally identifiable information when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

[title type=”h3″ class=”tfuse”]How we use the Information we gather[/title]

Any of the information we gather may be used in the following ways:

  • To personalise your experience
  • To improve our website (its content and design)
  • To improve our customer service
  • To send you targeted promotional emails about our services and special offers (unless you have opted out of receiving these)

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will also receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, to unsubscribe please just email us on info@family-friendlyescapes.com

How we protect your information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information other than to satisfy your enquiry or purchase. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc) will not be stored on our servers.

How we use Cookies

A ‘cookie’ is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third party links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We do seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

We may change our privacy policy at any time. If we decide to change our privacy policy, we will post those changes on this page.

Governing Law

Your and our rights and obligations in relation to the provision and use of our service are governed by the law in force in Singapore.

You and we irrevocably submit to the non‑exclusive jurisdiction of courts exercising jurisdiction in Singapore and courts of appeal from them in respect of any proceedings arising out of or in connection with the provision and use of our service. Each Party irrevocably waives any objection to the venue of any legal process in these courts on the basis that the process has been brought in an inconvenient forum.

The Contracts (Rights of Third Parties) Act Cap 53A of the Republic of Singapore (“Act”) shall not apply to the provision and use of our service, whether expressly or by implication. Third parties shall have no right under the Act to enforce any terms herewithin.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the contact information displayed on our website.

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